While trying to watch the latest episode of Community, Hulu gave me another error message. This has been happening for some time now and I just figured it was a glitch from a recent Hulu update. Since this problem only occurs when I tried to watch Community episodes in Ubuntu and not when I load Windows 7, I figured it would take some time for Hulu to correct the problem. Companies tend to be slow to fix problems for the few Linux users they have. However, this time I decided to dig into the problem myself.
Hulu Error Message Watching Community
The exact error message I received was, “There was a problem playing this protected content. Please reload the page or contact Hulu support. (Error code: 2203)”. This provided a few clues that I could use to search for a solution. First, the problem had to do with encrypted video, “protected content”. Second, the error code was 2203, “Error code: 2203”. I combined this information with the fact I was trying to watch a Hulu episode of Community on an Ubuntu desktop and Google did the rest.
Adobe Flash Error 2203
After looking through a few sites, I found this was a problem with the encryption or DRM being used on these new episodes of Community. Most of the other shows on Hulu do not use this same encryption method and therefore they don’t have this problem. Luckily, I found the solution on the Ubuntu Forums. However, this forum does not specifically mention Hulu or Community. This would make it difficult for other to find, so I have copied the instructions here:
1) Remove the Adobe cache
rm ~/.adobe -rf
2) Install hal & hal-info
sudo apt-get install hal hal-info
3) Reinstall Adobe Flash Player
sudo apt-get install flashplugin-installer --reinstall
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Adobe Flash Error 3344
Personally, I only had Error 2203, but I’ve read that the above method works for Error 3344 as well. If you are having that error and these instructions solve the problem, please let us know in the comments below.